Return Policy

We offer a 30-day return period and accept eligible returns if you are not completely satisfied with your purchase.

Returns must be initiated and sent back to us within 30 days of your delivery date.

Your statutory consumer rights are not affected by this policy.

How to Start a Return

To begin a return, use the Return Centre link available in the footer of our website.

If you need assistance, contact us at hello@ivamari.com or via WhatsApp on +44 7404 945121, quoting your order number and details of your return.

Please note that we do not provide prepaid return labels. Return postage costs are the responsibility of the customer unless the item received is faulty, damaged or incorrect.

Please follow the return instructions provided through our Return Centre and do not send items to our postal correspondence address unless specifically instructed to do so.

Return Conditions

To be eligible for a refund under our 30-day returns policy, returned items should:

Be in their original condition
Be unworn, unwashed and unused beyond what is reasonably necessary to inspect or try on the item
Be free from makeup, perfume, deodorant, stains or other signs of wear
Have all original product tags attached where possible
Be returned with any original product packaging where reasonably possible

Items that show signs of wear, use, alteration or handling beyond what would reasonably be permitted when examining an item may be subject to a deduction for any reduction in value where permitted by law.

Refunds and Processing

Once your return has been received, it will be inspected before your refund is processed.

For eligible returns:

Approved refunds will be issued to the original payment method
Where required by law, the cost of our standard delivery service will also be refunded
If you selected a more expensive or expedited delivery service, any additional delivery cost above our standard delivery charge is non-refundable
Refunds will be processed without undue delay and within the timeframes required by UK consumer law
Once your refund has been issued, your bank or payment provider may take additional time to show the funds in your account

For online cancellations covered by statutory cancellation rights, refunds will be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, where applicable.

Return Postage

Customers are responsible for return postage costs unless an item is faulty, damaged or incorrect, or unless otherwise required by law.

Returned items remain your responsibility until they reach us. We recommend using a tracked delivery service and keeping your proof of postage.

Exchanges

We do not currently offer direct size or item exchanges.

If you require another size or a different design, please return the original item for a refund and place a new order through our website.

Sale and Clearance Items

Sale and clearance items purchased online may be returned in accordance with this Return Policy and your statutory consumer rights unless a legal exception applies.

Items That Cannot Be Returned

Certain items may be excluded from change-of-mind returns where permitted by law, including:

Goods made to your specifications or clearly personalised
Items altered specifically at your request
Digital gift cards once supplied, where applicable

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or not as described.

Pre-Order Items

Standard pre-order items are covered by the same return rights as our other eligible products.

The return period begins from the date the item is delivered to you, rather than the date the pre-order was placed.

Items that have been specifically personalised, custom-made or altered at your request may be subject to different return rules where permitted by law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, faulty or incorrect.

You can report an issue through our Return Centre or contact:

Email: hello@ivamari.com
WhatsApp: +44 7404 945121

Please include your order number and, where possible, photographs showing the issue.

Where an item is confirmed as faulty, damaged or incorrect, Ivamari will cover the appropriate return postage costs.

Nothing in this policy limits or excludes your statutory rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.

African Print Fabric

For garments made from Ankara wax print, slight variations in colour, motif placement and print positioning may occur between individual pieces due to the nature of patterned fabric and garment cutting.

Colours may also appear slightly different depending on your phone, computer screen or display settings.

These natural print-placement variations do not affect your statutory rights where an item is faulty or materially different from its product description.