Ordering & Customer Care
How can I place an order?
Orders can be placed directly through our secure website.
If you need assistance placing an order, you can contact us at hello@ivamari.com. Where appropriate, we may also be able to send a PayPal invoice for payment.
What are your customer care hours?
Our customer care team is available Monday to Friday, 9:00 AM to 5:00 PM UK time, excluding UK public holidays.
We aim to respond to enquiries within 24 hours during working days.
What happens if an item sells out?
Ivamari produces many styles in limited quantities, and some prints may not return once they have sold out.
If you would like to hear about new releases and returning styles, you can subscribe to our newsletter at the bottom of the website.
Payments
Will I be charged in my local currency?
Where available, prices can be viewed in your local currency through the country and currency selector on the website.
The currency and final amount shown at checkout will depend on the market you are shopping from.
Which payment methods do you accept?
We accept major debit and credit cards, including Visa, MasterCard and American Express, together with PayPal and supported digital payment methods such as Apple Pay where available.
Available payment options are shown at checkout.
Order Processing & Dispatch
I have not received my order confirmation email. What should I do?
First, check your spam or junk folder.
If you still cannot find your confirmation email, contact us at hello@ivamari.com and we will help you check your order details.
Can I amend or cancel my order?
If you need to amend or cancel an order, contact us within 1 hour of placing it.
We will do our best to help, but once an order has entered processing or has been dispatched, we may no longer be able to make changes.
When will my order be dispatched?
In stock orders are normally packed and dispatched within 1 to 2 working days.
Orders placed after 1:00 PM UK time may begin processing on the following working day.
Do you offer preorders?
Where an item is offered as a preorder, the expected dispatch timeframe will be stated on the product page before you place your order.
Preorder dispatch times may differ from our standard in stock processing times.
Delivery & Customs
Where are orders shipped from?
Orders are dispatched from the United Kingdom using tracked delivery services.
Depending on the destination and service selected, your parcel may be sent using carriers such as Royal Mail, DHL or UPS.
How long does delivery take?
United Kingdom: approximately 2 to 3 working days from dispatch.
United States: approximately 3 to 5 working days from dispatch.
Other international destinations: approximately 4 to 7 working days from dispatch, depending on the destination.
These are estimated delivery times and begin once your order has been dispatched.
Will I have to pay customs or import duties?
For most destinations, customs duties and import charges are covered by Ivamari, so you should not normally be asked to make an additional customs payment when your order arrives.
Where this does not apply to a particular destination, any applicable charges will be confirmed before your order is completed.
Returns & Refunds
What is your return policy?
Ivamari offers a 30 day return period on eligible items.
Returns must be initiated and sent back within 30 days of delivery.
Returned items must:
• Be unworn and unused
• Be returned in their original condition
• Have all original tags attached
• Be free from makeup, perfume, deodorant marks, stains or other signs of wear
Items that are damaged, altered or returned in an unsuitable condition may not be accepted.
Please read our Return Policy for full eligibility requirements and exclusions.
Who pays for return postage?
Customers are responsible for return postage unless the item received is faulty or incorrect.
Original delivery charges are normally non refundable unless the return is due to an error with your order.
Can I exchange an item for another size or style?
We do not currently offer direct exchanges.
If you need another size or a different item, return the original item for a refund and place a new order through the website.
How long will my refund take?
Once your return has been received and inspected, an approved refund will be issued to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Can I return a clearance or final sale item?
Yes. Clearance and final sale items may be returned within 30 days, provided they meet our standard return conditions. Approved returns for these items are issued as store credit only.
For full details, please read our Return Policy.
Sizing & Fabric
What sizes do you offer?
Ivamari clothing is available in sizes XS to 4XL, although availability may vary by design.
Each product page includes individual fit information and model details to help you choose your size.
Are Ivamari garments made from Ankara fabric?
Our current African print collections are made primarily from 100% cotton Ankara wax print.
Fabric details are listed individually on every product page, as some products and future collections may use different materials.
Does Ankara wax print stretch?
Most of our 100% cotton Ankara wax print fabric has no stretch.
We recommend checking the measurements and fit information on each product page before ordering, particularly for structured or fitted designs.
Need More Help?
If your question is not answered here, contact us at hello@ivamari.com.
We will be happy to help with questions about products, sizing, delivery, returns or an existing order.